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Test files should consist of a variety of claims that represent the type of claims you will be submitting once production status is achieved. Test claims will not be processed for payment but will be validated against production files; therefore, they must contain valid patient procedure, diagnosis, and provider information.
I just wanted to let you know how impressed I am with this service. Just as you promised, I was up and running within 20 minutes of our initial conversation. I was really concerned that this transition was going to be difficult and costly, but I was wrong on both counts. Your product is everything you said it was. I am a very small company, and have actually now reduced my overhead by going with you guys! Thanks for your honesty and integrity! Our billers love the interface that ClaimShuttle provides and I would be happy to be a future reference if needed.
The rep and supervisor went out of their way to get the issue resolved. It was nice to have a direct contact with the same representative until the problem was resolved.
A Happy Friday message from a Satisfied User! I just transmitted my first batch of electronic claims through Claim Shuttle! My question is, "Why didn't I find out about Claim Shuttle earlier?!? There simply is no comparison! Everything about it including your team is great! The ease of use and user-friendly environment is awesome. My work is truly cut in half by using Claim Shuttle. Please share my thanks with everyone involved.
I am so happy to have found you! A most unexpected experience: Someone who knows and is helpful. A gold mine!! I always get the most fabulous service when calling or emailing!!!
Your customer support reps are the best!!! I keep having great experiences every time I call your company, finding a super friendly rep on the phone, helping me with any questions I have.
I have also been transferred to other staff, who helped me resolve issues in the most professional way. Your company feels young and fresh and it is a real pleasure being a client of yours. I make phone calls a lot and I find few companies as engaged as yours. That is a direct consequence of your fantastic employees. Every time I call, it feels as if I am talking directly with the owner of the company.
The reps even keep records of calls from the past, to ensure continuance of care. Before selecting you as my provider, I called approximately 8 competitors. With everything from comfort foods to culturally diverse menu items and on-the-go serv- ice, guests can expect a creative mix of dining options offered with excellent customer serv- ice.
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